Kayako is a Help Desk tool in the business & commerce sector that is defined as ‘effortless customer service software that helps teams be more productive and develop client loyalty’. There are over 100 Kayako alternatives for various platforms, including Online / Web-based, Android, iPhone, Self-Hosted solutions, and Linux. osTicket, which is both free and open source, is the best alternative. Chatwoot, Freshdesk, Zendesk, and UseResponse are all excellent alternatives to sadako vs Kayako.
Top 11 Best Kayako Alternatives for Customer Support in 2023:
1. Help Scout
For thorough customer assistance, Kayako is the best alternative.
Help Scout is designed for teams who place a high value on customer interactions. Help Scout is easier to set up, run, and support than sadako vs. Kayako, according to users. It will assist you in creating a unified client experience, from initial purchase to customer assistance. Help Scout includes a variety of features that distinguish it as the best Kayako option for comprehensive customer care.
All support enquiries are easily accessible in a single, universal inbox. This ensures that no client communication is missed and that each customer is always handled by a full-fledged member of the support staff.
Shared inboxes also allow agents to connect behind the scenes, obtaining assistance from team members as needed to produce a seamless customer care experience.
Get collision detection to prevent two agents from working on the same ticket at the same time, rapid access to saved replies to send responses to frequently asked queries, and tag customer conversations to organise them.
Knowledge base management:
Giving your clients the choice to self-serve provides them the authority to find solutions without having to contact your team. Create your own knowledge base articles with copy, graphics, videos, tables, and links to related instructions in no time. Additionally, fill your website’s live chat with support articles for simple access.
Each time you answer a support request, you can access customer data, previous discussions, and customer behaviour – all of which are linked to each user’s profile in Help Scout. This gives your customers the impression that you remember who they are, so personalising the user experience.
Install a live chat widget on your website to provide your consumers with a one-click way to contact your support team. Customers can use this page to browse knowledge base articles or speak with a support person if they can’t find what they’re searching for.
As the volume of customer support requests increases, employ automation to automate repetitive operations and assist your staff in accomplishing more with less effort. Workflows use conditions to do tasks ranging from simple filtering and routeing to intricate process wizardry. To achieve SLAs, bring order to chaos, and service clients faster, use automated workflows.
After a matter is handled, for example, you may send out automated customer satisfaction (CSAT) surveys. If only one person sent the surveys, it would take a long time and they might miss a few emails along the way.
With Help Scout, you can take this automation a step further. If a customer responds negatively to a CSAT, your help desk can establish a case for you to follow up on in order to remedy any issues. This assists you in converting an unhappy customer into a loyal one.
Gather detailed information about how your customer service team is performing. Examine average response times, the performance of your knowledge base articles, the volume of consumer requests, and more.
Give members of your extended team limited access to your Help Scout data. This user position allows your non-customer-facing personnel to monitor and follow discussions in Help Scout, leave private comments, examine reports or knowledge base articles, and create and edit Messages without utilising a paid seat.
Light users, which are included with new Plus and Pro plans, make it simple to boost transparency and promote cooperation across your organisation.
Integrations & data migration
With Help Scout, you can integrate over 90 third-party apps. Combine your customer service with platforms your team is already familiar with and likes, such as Slack, Salesforce, HubSpot, Gmail, and so on.
Furthermore, for those wishing to migrate from another platform to Help Scout, Help Scout’s data conversion options make transferring your client data and conversation history a breeze.
Price: at $20 per user per month.